Our orders are processed and shipped from D’Aguilar, Queensland during business hours from

Monday - Friday. Any orders placed on weekends or public holidays will be processed the next

business day.

Processing times are 1-3 business days after an order is received, however this time

can vary to 1-5 business days during sales and busy periods.

We offer a flat rate shipping cost of $15.00. These options can be selected at checkout.

Our parcels are sent through Australia Post with a ‘No Signature Required’ on delivery, which

means your parcel will be left in a safe place unless otherwise organised by yourself with Australia

Post. Country Western Collective will take no responsibility for lost or stolen parcels once in the

processing system of Australia Post. We would hate for this to happen! Therefore, we will be

more than happy to investigate on your behalf if you have waited for an extended period of time

for your parcel.

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We really hope you love your product! However, we understand if it’s just not love. We have a

strict 7 day change of mind policy from the day your parcel is received. We please ask that

products are unworn and if applicable, placed back into their original packaging and remain in

good undamaged condition with proof of purchase to be returned to us. Country Western

Collective does not supply return shipping labels, return labels are the responsibility of the

customer. The product must be returned in the same, if not similar external packaging to ensure

no damage occurs during transit. We cannot refund damaged goods, sorry! If your items are faulty

upon receiving them, we will provide you with a replacement product, or if not possible refund

the item cost to you, unfortunately our refund does not cover return postage.

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Please ensure all information is correct when making an order eg. Email address and shipping

address etc. We take no responsibility in parcels being delivered to the wrong address.

By completing an order through our website, you agree with the terms and conditions of our

processing and handling, and exchanges, returns and refunds information.

For any additional questions, please contact us at info@countrywesterncollective.com.au.